Cloud Administrator (Remote)

Who We AreServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.What We DoThe Cloud Administrator role ensures the stability, integrity and efficient operations of on-premise and off-premise Cloud infrastructure that support core organizational functions. This is achieved by providing on-premise and off-premise computing delivery services through workflow automation, installing and maintaining Cloud infrastructure for on-premise computing, as well as performance monitoring and capacity planning for all Cloud infrastructure. The Cloud Administrator will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve technical problems and issues in order to maximize the benefit of IT systems investments.What You'll DoReceives work assignments through the "ticketing system" or from Lead Administrators and managementPerforms server hardware/software installation and maintenance tasks for on-premise Cloud infrastructure. These tasks range from standard in nature to moderately complexMay perform complex technical tasks with minimal guidance from senior technical personnelInstalls and maintains Cloud management toolsProvides problem diagnostic and resolution supportUses Cloud management tools to perform performance monitoring and capacity planning functions for all Cloud infrastructureContributes to the design, development and implementation of Cloud workflow processes and proceduresProvides guidance and support to internal and external customers on Cloud services and workflow processesRequired to provide on-call support during off-duty hours on weekdays, weekends and holidays on a scheduled/rotating basisRequired to perform duties outside of normal work hours based on business needs.Works autonomously on assigned installation, maintenance, support and problem identification/resolution tasks of a standard to moderately complex natureUnder guidance and direction from senior-level technical personnel, work on complex technical tasksContributes to the design, development and implementation of automated Cloud workflow processesNo formal management responsibilitiesWorks autonomously on standard to moderately complex installation, maintenance and support tasks within the general guidelines of the departmentWorks under guidance of more experienced team members on complex installation, maintenance and support tasksActively contributes to the results of a team and works towards achieving team goals and objectivesWhat you'll BringGenerally requires BS Degree or equivalent work experienceDesired Certifications:Microsoft Windows operating systems, storage area networking or tool automationVMware or Hyper-V virtualization technologiesEmployees entering this job typically have 3-5 years of hands-on technical experience supporting some combination of X86 server, storage and networking infrastructure3-5 years working with virtualization technologies such as VMware or Hyper-VKnowledge of Microsoft Windows 2008/2012 Server