Operations Manager - GIS - 2071602

Job#: 2071602****Job Description:** **WHO WE ARE**Apex Systems is a leading global technology services firm that incorporates industry insights and experience to deliver solutions that fulfill our clients' digital visions. We provide a continuum of services, including strategy and enablement, innovation and productivity, and technology foundations to drive better results and bring more value to our clients.?Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across North America, Europe, and India. Apex is a part of the Commercial Segment of ASGN Incorporated (NYSE: ASGN). To learn more, visit [www.apexsystems.com]("_blank" rel="noopener"}.At Apex Systems, we prioritize professional development, work-life balance, and fostering a collaborative culture. We value our teams well-being and recognize the importance of building strong relationships. That is why we organize regular team-building events and philanthropic days to give back to the community - fostering a sense of purpose and fulfillment among our team.Join us for career advancement, innovative solutions, and a supportive environment focused on your success.**JOB DESCRIPTION**Apex is seeking an experienced GIS Operations Manager with strong consultative skills to lead teams and engagements within the Managed Services Solutions Practice of the Solutions Delivery Organization. The Operations Manager manages a team of supervisors and is responsible for overseeing daily operations of multiple teams with various workstreams, ensuring the quality and efficiency of services provided. The Operations Manager works directly with the engagement delivery team, clients, vendors, and internal stakeholders to ensure expectations and requirements are met. This role will be responsible for leading teams to achieve client deliverables as well as managing and developing team members and contributing to the internal consulting practice. This role is hybrid and may require travel.**RESPONSIBLITIES** Establish strong relationships with clients, industry professionals, and technical communities. Represent Apex Systems as leaders at industry and professional events, while developing and maintaining a robust internal and external customer relationship. Exhibit technical knowledge, skills, and effective professional consulting abilities. Foster trust and respect among internal and external stakeholders and model collaborative teamwork. Oversee and ensure all deliverables are met in alignment with the Statement of Work in collaboration with Engagement Manager, Client Director and other internal stakeholders. Engage with clients to gather detailed requirements, understand their unique GIS-related challenges and provide tailored solutions to meet their needs. Manage and mentor a team of GIS professionals, fostering a collaborative and innovative work environment. Provide guidance and support to team members, serving as the first point of escalation for the client. Review the work forecasts and determine productivity requirements to meet overall building objectives. Monitor, analyze and drive the key performance indicators (KPIs), such as service level, customer satisfaction, productivity, adherence and quality. Identify and implement best practices, processes, and tools to improve the efficiency and effectiveness of the organization. Coordinate and communicate with the clients, vendors, and internal stakeholders on the scope, deliverables, timelines, and issues of the projects. Collaborate with the engagement delivery team to manage budget, resources, and risks of the project. Work together to resolve escalated issues, risks or conf