Office Services Coordinator 1

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Job Title: Office Services Coordinator 1 Department: Student Life | BuckID

The BuckID Office Services Coordinator assists with the daily operations of the BuckID Office, providing frontline customer service, assisting with ID card production, and assisting with the review of online photo submissions. This position involves interacting with students and staff, completing the ID card issuance process, and ensuring high-quality customer service and operational efficiency. This is a temporary position that will end within 6-12 months.

Responsibilities:

• 50% - Provide exceptional customer service to students, staff, and faculty in-person and over the phone. Address inquiries related to BuckID, ID card production, and photo submission processes. Ensure all customers are assisted in a timely and professional manner.
• 30% - Assist with the daily processing of ID card requests and photo submissions. Review online photo submissions to ensure they meet guidelines and standards. Assist with the issuance of new and replacement ID cards as needed.
• 10% - Assist with daily operations of the BuckID Office, including handling any printer issues, coordinating with the supervisor for resolution, and supporting monthly inventory counts.
• 10% - Assist with special projects as directed by the Assistant Director. Complete additional administrative or operational tasks to support the office's functions.

Qualifications:

Required:

• High School diploma or GED
• Strong communication and interpersonal skills.

Desired:

• 0-2 years of relevant experience.
• Previous experience using Entrust Instant ID badge production software, PeopleSoft SIS, and Workday.
• Experience in customer service and/or administrative support roles.

Additional Information:

This opportunity is part-time (20 hours per week) and temporary.

Job Profile Pay Range

$15.00 - $19.71 per hour

Office of Student Life Mission
The Office of Student Life fosters students development, learning, well-being and sense of belonging; empowers students to achieve their academic, personal and professional goals; and prepares students to be engaged in a global society.

Location: Ohio Union (0161) Position Type: Temporary (Fixed Term) Scheduled Hours: 20 Shift: First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

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The university is an equal opportunity employer, including veterans and disability.