Operations Manager

Natural Retreats is hiring an Operations Manager to join our Park City, Utah team! The Operations Manager will function as a primary caretake for all lodge guests and owners to ensure requests and services are fulfilled throughout their stay. This position will also serve as the main interface with the Home Owners Association (HOA) and acting agent for the HOA. The Operations Manager is responsible for HOA housekeeping, approving all billing for work performed in Silver Strike Lodge, and working closely with HOA Accounting to ensure the building and operation is remaining profitable and within budget. The Operations Manager is vital for the success of Natural Retreats both in terms of efficient operations and profits for our owners but also in fulfilling the Natural Retreats vision and established service standards. In conjunction with the organization and management team, the Operations Manager will manage the day to day operation of Silver Strike Lodge. Core responsibilities include providing superior guest and owner communication and service, property management and housekeeping coordination, recruitment, training and management of employees, and administrative duties.

BENEFITS & PTO : Natural Retreats contributes to both employee and dependent premiums !

• 15 vacation days
• 9 holidays
• 7 sick days
• 5 NR Days with a $1,500 allowance to book a NR vacation home!
• Maternity AND Paternity Leave
• Medical (Traditional PPO-style plans and High Deductible Plan w/ HSA)
• Dental
• Vision
• Flexible Spending Accounts (medical and dependent care)
• 401K retirement plan options with 3.5% company match
• Short and Long Term Disability Insurance (100% company paid)
• Basic Life Insurance Policy of $50,000 (100% company paid)
• Supplemental Life Insurance (Employee, Spouse, Child)
• Cell phone and laptop

ESSENTIAL DUTIES:

• Confirm all guests and owners receive a pre-arrival call and meet and greet in line with brand standards ensuring each home is visited personally at least once during the guest stay.
• Ensure all homeowners receive personalized attention and care and all guests have an amazing Natural Retreats experience.
• As directed, assist the HOA Board of Directors in communicating with all owners.
• Develop and implement lodge specific housekeeping and maintenance standards.
• Provide oversight of HOA housekeeping including scheduling, inspecting and billing owners.
• Ensure proper communications among housekeeping, guest services and maintenance regarding daily arrivals, departures, guest requests, owner stays and snow removal.
• Collaborate with Maintenance Manager and Housekeeping to guarantee all buildings, condos and common areas at Silver Strike Lodge are meeting brand standards in terms of safety, cleanliness, hygiene, inventory and equipment.
• Schedule deep cleans and address deferred maintenance issues as needed.
• Obtain and maintain detailed knowledge of all property inventory, locations, amenities, available transportation and local information on activities and events for visitors.
• Provide open, honest and timely communication to all departments and central teams.

EXPERIENCE & SKILLS :

• Previous experience in the hospitality industry
• Knowledge of and experience in front desk operations
• Previous, successful management experience
• Ability to pass pre-employment testing which may include drug testing and/or background screening
• Excellent communication skills, both written and verbal
• Strong analytical and problem solving skills
• Strong interpersonal skills and the ability to interact with a variety of team members and varying levels of management
• Proficiency in Microsoft Office suite with the ability to learn new software systems
• Strong organizational skills with the ability to manage multiple tasks and projects simultaneously
• Ability to effectively prioritize tasks in a high pressure, fast paced environment
• Ability to lift up to 50 lbs. and be active up to 85% of the workday

HOURS OF WORK:

This is a full-time position. Due to the nature of the position, the Operations Manager should be flexible with their hours. Occasional holiday coverage is to be expected. Weekends are required and will generally be busy with guest arrivals and departures and are considered working days although these can be covered on request and approval of the General Manager. Guests can arrive at unpredictable times, and the Operations Manager should always be available in case of an emergency, which may include evenings and on-call hours. Vacation is generally taken outside of peak season.

**As part of our hiring process, we conduct pre employment background checks. This may include but is not limited to criminal and motor vehicle records. Prior criminal history does not exclude candidates from consideration. By applying for this position, you consent to undergo a background check.

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Natural Retreats is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, gender expression, pregnancy, childbirth or related medical condition, religious creed, physical disability, mental disability, age, medical condition (cancer), AIDS/HIV, marital status, veteran status, sexual orientation, genetic information, or any other characteristic protected by federal, state or local law. We are dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, Team Member activities and general treatment during employment.