Office and Operations Supervisor

Office and Operations Supervisor Misumi USA - 3.0 Elk Grove Village, IL Job Details Full-time $55,000 - $65,000 a year 19 hours ago Benefits Commuter assistance AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Opportunities for advancement Pet insurance Qualifications Microsoft Powerpoint Microsoft Excel Mid-level Warehouse experience Office management Communication skills Full Job Description MISUMI is a leading global supplier and manufacturer of fixed, configurable and custom parts for automation devices and equipment, dies/molds, tools, and more. We are driving the growth of the Industrial Automation (IA) industry through innovative technology, outstanding customer service, and operational excellence. And it all starts with our talented employees. We are seeking a full-time Office and Operations Supervisor to work in our Elk Grove Village distribution facility. ABOUT THE POSITION: This role oversees all office activities and supports warehouse operations. The scope of this role involves all aspects of shipment follow-ups, including tracking, billing, claims, and troubleshooting any anomalies. The Supervisor collaborates with customer service, accounting, and other departments to ensure the daily completion of tasks and smooth functioning of both office and warehouse activities. The shift is Monday - Friday 8:00 am - 4:40 pm onsite. There may be occasional coverage outside of this time frame. Specific duties include: Supervise and manage office staff, ensuring efficient and effective operations. Support warehouse operations by working directly with the supervisors to ensure all orders ship correctly and on time. Support warehouse picking, packing, shipping and stocking operations daily. Oversee shipment follow-ups, including tracking, billing, carrier claims, warehouse claims and resolving any customer order changes/issues. Collaborate with transportation vendors to ensure timely delivery of international and domestic customer shipments. Ensure prompt resolution of customer service requests and inquiries. Conduct comprehensive root-cause analyses for customer issues and claims. Supervise and mentor administrative staff, providing necessary coaching and training to align with MISUMI's operational excellence. Backup the administrative staff's daily duties when required. Develop and update work instruction sheets, versatility chart, and manuals as well as ensuring compliance with ISO and safety standards. Facilitate daily cycle counting activities, ensure accurate reconciliation. Procure all essential office and warehouse supplies; monitor and manage office supplies and equipment and work with vendors on repair and maintenance. Drive best practices through kaizen activities for office and warehouse operations. Address and resolve any operational issues or conflicts that arise. Build basic reports related to operations and verify accuracy. Manage on-cost orders for kits in cooperation with POC to ensure timely completion and delivery to customers. All other duties as assigned by manager. WHAT WE NEED FROM YOU: Proven experience in office management and daily warehouse operations. Available to work occasionally on Saturdays and 2nd shift (10:30 am - 7:30 pm) Strong organizational and multitasking skills. Excellent communication and interpersonal abilities. Proficient in office software (Excel, PowerPoint, Word) and shipping systems. Ability to troubleshoot and resolve issues efficiently. Collaborative mindset with the ability to work well with various departments. Capable of working autonomously WHAT WE CAN OFFER YOU: MISUMI will provide training you need to be successful in this role, as well as opportunities for growth and innovation in our team-oriented company culture. We have outstanding benefits and retirement plans that allow you to focus on successfully doing your job and exceeding customer expectations and the excitement that comes with growth. The part that matters most is you! MISUMI is the most comprehensive and user-friendly resource for factory automation components. With a vast selection of 80 sextillion standard and customized parts, MISUMI is an unmatched, one stop shop to meet customer specifications. We're committed to empowering customers to do incredible design work incredibly fast. We also are committed to our employees and are excited to announce that we received Comparably's annual Happiest Employees and Best Company Perks and Benefits in 2024 in recognition of our employee centric culture, opportunities for growth and advancement, and outstanding leadership. Salary Range: $55,000 - $65,000 This is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location and prevailing minimum wage, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. Benefits Offered: We offer a comprehensive package of benefits including Medical (HMO/PPO/HDHP), Vision, Dental, Life (Basic and AD&D), Disability (STD and LTD), Legal, and Pet Insurance Plans, 401(k) Plan with match, Commuter Transit Benefits, Employee Resource (EAP and GEAS) Plans, Fitness Club Membership, Tax Savings (HAS and FSA) Plans, Parental Leave, Paid Time Off, and Paid Holidays. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation for any particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Applicants must currently be authorized to work in the United States on a full-time basis. Sponsorship for work authorization is not available. MISUMI is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, gender identity, or any other protected status under applicable law. FOR CALIFORNIA RESIDENTS: MISUMI USA, Inc. (MISUMI) complies with the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), and other applicable privacy laws. We may collect the following categories of personal information for purposes of the application and hiring process: name and contact information (phone number; mailing address; email address(es)); education and qualifications; employment history and experience; LinkedIn profile; and other information voluntarily provided by the applicant. Under the CCPA and CPRA, California residents have the right to know, correct, delete, and/or limit the use of certain information collected by MISUMI. For further information, see our full privacy policy at If you have any concerns, please send an email to . zHYbWXqiez