Emergency Administrative Technician Liaison

Critical Care, Compassion, and Collaboration

Are you a veterinary professional with a strong clinical background, top-tier communication skills, and a passion for providing compassionate support to both patients and their families? At Metropolitan Veterinary Associates (MVA) , we recognize that Emergency Administrative Technician Liaisons are the heart of coordination in our emergency serviceensuring patients receive the care they need while clients feel informed and supported every step of the way.

Our Mission

Our goal is simple but profound: to improve the lives of pets, their families, and our community by providing compassionate, high-quality specialty and emergency care. If you share our passion for animal well-being and collaborative teamwork, wed love you to explore this opportunity.

Who We Are

• We are a leading specialty and emergency hospital , housed in a state-of-the-art 25,000-square-foot facility equipped to handle a wide range of complex cases.
• With 13 specialty departments including Internal Medicine, Surgery, Emergency & Critical Care, Cardiology, and moreour collaborative team approach ensures comprehensive care for every patient.
• Our culture is anchored in continuous learning, mentorship, and mutual support , creating an environment where you can grow alongside experts in their fields.

What Youll Do

As an Emergency Administrative Technician Liaison , youll serve as a key communicator and coordinator in our fast-paced Emergency and Critical Care Department. In this role, you will:

• Provide empathetic updates to clients and referring veterinarians regarding patient status
• Coordinate patient flow between emergency and specialty teams
• Facilitate discharges, triage messages and calls, and follow up with pet owners post-visit
• Participate in rounds and maintain up-to-date knowledge of all ECC patients
• Communicate closely with doctors, nurses, and support staff to ensure seamless care
• Support daily operations by overseeing referrals, managing appointment flow, and addressing urgent client concerns
• Utilize sound medical knowledge and clinical insight to advocate for both patient care and client experience

We dont just get through the workday; we embrace the challenges and triumphs that come with providing advanced critical care. Youll be surrounded by professionals who share your commitment to excellence and a genuine passion for animal welfare.

Anticipated Schedule

This is a full-time position with the following available schedules:

• Sunday 12p-4p (15% shift diff)
• Tuesday 6a-12p
• Wednesday 6a-4p
• Thursday 6a-4p
• Friday 12p-10p (15% shift diff)
• Please note that some holidays are required.

Compensation

• Starting at $22.00/hour

Whats in It for You?

At MVA, we take care of our team in the same way we care for our patientswholeheartedly. We offer:

• Supportive culture with social events & team-building activities
• Competitive paid time off & holiday pay
• Paid volunteer time off
• Education Assistance Program & tuition reimbursement
• Career growth & training opportunities to help you advance your skills and knowledge supported by our dedicated Education and Development team.
• Continuing education paid time off and allowance
• Comprehensive medical, dental, and vision insurance
• Mental health-focused services to ensure you thrive both personally and professionally
• Pet adoption reimbursement
• 401(k) plan with a strong employer match
• Significant employee pet care discount
• Annual uniform allowance so youre always prepared for the next case
• A workplace where youll feel valued, heard, and excited to come to work each day

We know changing jobs can be a big step. We treat every interview as confidential , and if youd prefer an informal conversation first, were happy to do that. We genuinely love what we do and welcome the chance to share our passion with you.

What Were Looking For

Were seeking an experienced veterinary professional who thrives in a dynamic, high-pressure environment and takes pride in delivering exceptional client service while supporting seamless patient care. Our ideal candidate has:

• Minimum 1 year of experience in a clinical veterinary setting (emergency experience preferred)
• Strong knowledge of medical terminology, medications, and veterinary disease processes
• Highly skilled in communication, multitasking, and client service under pressure
• Comfortable working collaboratively in a fast-paced, high-stress environment
• Detail-oriented and organized with proficiency in computer systems and medical records
• Passionate about patient advocacy and professional growth

If youre ready to grow your skills, make a genuine difference , and work alongside people who share your passion for exceptional veterinary care, then this is your invitation to join Metropolitan Veterinary Associates. Apply today and take the next step in an exciting, fulfilling career!

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