Receptionist/Cashier I - Diagnostic Imaging - MMMC - Day 40hrs

Under direct supervision, monitors receipt of requisitions for all diagnostic imaging procedures and forwards appropriately; greets and schedules patients for diagnostic imaging procedures based on varying scheduling parameters depending upon modality; reviews written instructions with patient on pre-examination preparations and provides correct preparation items; directs expedite and stat exam requests appropriately and confirms appointment; obtains completed patient history form and relays to technical staff; identifies and quotes patient co-pay fees from established fee schedules and correlates with patients current health plan coverage; In addition, refers guardians of pediatric patients with known cases of claustrophobia to physician for sedation orders; facilitates scheduling of pediatric cases, including obtaining sedation orders, reserving operating room and arranging for anesthesia support; cancels and reschedules patient appointments in manner that assures patient comprehension and satisfaction. Essential Responsibilities:

• Greets and communicates with patients in friendly, confident and courteous manner conducive to personalized patient care environment; attempts to allay patients anxieties, fears and concerns regarding procedures.
• Determines status and nature of examination; recognizes and responds appropriately to special problems and scheduling requirements based upon type of procedure and available resources; notifies patient of available appointment times; strives to prevent imaging conflicts due to varying imaging methods; expedites patient through proper channels.
• Determines and explains fee involved; obtains insurance coverage information of any non-plan referrals; notifies non-plan patients of pre-payment, pre-authorization and billing procedures; requests letters of preauthorization of pre-approval if indicated.
• Obtains, extends, computes, and verifies variety of charges pertaining to services rendered, health plan dues, and medications etc; receives cash, check, or credit card for payment; verifies information is accurate on all checks; assures valid authorization is received for all credit card payments; validates checks and credit slips; issues receipts accordingly.
• Operates computerized cashiering system by entering transactions to post appropriate charges for services and supplies; refunds customers for overpayments of various services within authorized limits; assures all appropriate documents and signatures are obtained; enters refunds in computerized cashiering system.
• Enters adjustments in computerized cashiering system for services rendered according to established guidelines; reconciles supporting documents to appropriate GLs; balances monies, checks, credit card charge drafts daily against cash jacket report and/or transaction reports. reconciles and resolves any discrepancies; reports to lead or supervisor as appropriate.
• Prepares and processes bank deposits; prepares and logs deposits for armored car pick up; orders routine bank deposit supplies for cashiering area; orders and maintains change fund; buys and sells change from department cashiers; resolves any discrepancies; compiles data and information for special and routine reports, studies, and statistics as requested; uses up-to-date charge schedules and price lists for use in calculating charges and quoting estimates.
• Receives, verifies, logs & secures deposit bags from other departments; prepares, compiles, and logs deposit bags for armored car pick-up; compiles, analyzes and trends data & information as necessary for special & routine reports, studies, statistics as necessary.
• Receives telephone requests from patients, nursing and other clinical personnel; responds or forwards telephone requests as appropriate; answers questions regarding scheduling of appointments and examination preparations for all modalities at all clinics.
• Collects, documents and correlates clinical patient history pertinent to procedure being scheduled; transcribes physician orders and other pertinent information into Radiology Information System.
• Reviews written instructions with patient on pre-examination preparations and forwards questions to technical staff as necessary; explains importance of complying with preparations; distributes preparation substances necessary for procedure. In addition, schedules pediatric cases with operating room; arranges for anesthesia support; reviews written instructions with pediatric patient and/or guardian, including set anesthesia instruction; forwards questions to Diagnostic Imaging nursing staff as necessary.
• Informs waiting patients of important changes in departmental operations that adversely affect service and/or wait times; coordinates release of patients awaiting immediate interpretation of their procedure.
• Provides feedback to referring physicians regarding patients who are delayed, fail to show, or are unable to be contacted.
• Identifies and quotes patient co-pay fees from established fee schedules; correlates with patients current health plan coverage.
• Notifies supervisor or designee of significant delays or operational problems; refers problem situations and complaints to supervisor.
• Receives, prioritizes and relays incoming phone messages to various subsections and personnel within diagnostic imaging department; operates departmental paging system.
• Rotates through all reception stations within department on regular basis, including Angio/IR.
• Cancels or reschedules patient appointments by telephone or correspondence; PROVIDES appropriate appointment and preparation information to insure patient comprehension and satisfaction.
• Refers guardians of pediatric patients with known cases of claustrophobia back to physician for sedation order; obtains sedation order from referring physician and schedules procedure.
• Demonstrates knowledge, skills, and abilities necessary to provide care and/or service appropriate to age groups served.
• Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.
• Performs other duties and accepts responsibility as assigned.

Basic Qualifications: Experience

• One year clerical experience in healthcare facility.

Education

• High school diploma; or equivalent combination of education (lesser) & experience may be considered in lieu of requirements.

License, Certification, Registration

• N/A

Additional Requirements:

• Demonstrated knowledge of and skill in adaptability, customer service, detail-oriented, initiative, interpersonal relations, oral communication, problem solving, teamwork, and written communication.
• Demonstrated knowledge of and skill in word processing, spreadsheet, and database PC applications.
• Talking to co-workers, customers, outside vendors, and on the telephone.
• Reading, writing, speaking and understanding English.
• Training/giving and receiving instructions.
• Mathematical ability, attention to detail (e.g. organization, prioritization, proofing), concentration and alertness.

Preferred Qualifications:

• Experience in diagnostic imaging function.
• Demonstrated knowledge or training in medical terminology.
• Post high school coursework in office procedures or teaching.