Outpatient Endoscopy Clerical Supervisor

Find your WHY at Reid Health

The Outpatient/Endoscopy Clerical Supervisor is responsible for making sure all check-in clerks are proficient in the check-in process, makes sure patient satisfaction scores are where they should be, makes sure all patient registration clerks are up to date on any EPIC upgrades that may affect them, communicates with the patient registration clerks about any problems with any surgical cases, takes care of any issues that may arise with patients or family members in the waiting room area, oversees ordering the supplies for the outpatient business office, creates a schedule for the registration clerks that maximizes efficiency, makes sure all of the registration clerks have their clerical competencies up to date, and makes sure all performance reviews are completed.

Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers' expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve. We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.

To lead our communities to well-being, one person at a time. It is not just what we do - it is who we are.

Let's Shine. Together.

Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers' expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve. We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.

To lead our communities to well-being, one person at a time. It is not just what we do - it is who we are.

Overview of Responsibilities

Trains employees when there is an EPIC upgrade Makes a monthly schedule for the registration clerks Keeps all clerical competencies up to date to keep the check-in process running smoothly Trains all new registration clerks Oversees ordering the supplies needed for the office Communicates with all registration clerks if there is a problem with a surgery Communicates with all surgical management if there is a problem with a surgery that may hold up the check-in process Has a basic knowledge of authorizations and coding Handles all problems that may arise from patients or family members in the surgical waiting room area Promotes Reid's mission statement Completes Healthstream assignments on time Attends all required safety training programs Maintains a neat and organized work area Promotes effective working relationships with the registration clerks, the board runners, and surgical management team Demonstrates respect and regard for all patients, families, visitors, and fellow employees to ensure a respectful, professional, and courteous environment Is proficient in EPIC Is proficient in the check-in process

Education/Experience

Qualifications: Complete ROSE and Reid's new hire orientation, complete a 90 day, 6 months, and 1 year evaluation along with yearly performance evaluations, complete all Healthstream assignments, master the clerical competency check list.

Education: High school diploma or GED

Experience Required: 1 year of management experience, a basic knowledge of Microsoft word, Microsoft Excel, and Microsoft Teams, and basic knowledge of medical terminology.

Schedule Details

Full time.

What We Offer

Unexpected Perks - Daycare, Doordash, SmartDollar, Daily Pay, therapy dogs, massages, Forbes rated Best Places to Work 2022

Stay Connected

Not quite what you are looking for? Submit your information here for general consideration. One of our employment specialists will be in touch with next steps.

Other Information

EEO Statement: Reid Health is an Equal Opportunity Employer

No Search Firms:

Reid Health does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at Reid Health via email, the internet or in any form and/or method without a vaild written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by Reid Health.

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