Pullman Enrollment CRM Administrator Washington State University

Pullman Enrollment CRM Administrator

Online applications must be received before 12:00am on:
March 17, 2025
If a date is not listed above, review the Applicant Instructions below for more details.

Available Title(s):
1527-NN_ADMINPRO - Business Systems Analyst Senior, 1527-YN_ADMINPRO - Business Systems Analyst Senior

Business Title:
Pullman Enrollment CRM Administrator

Employee Type:
Admin. Professional

Position Details:

The Opportunity:

In this role, you will plan, design, and implement IT systems to meet the business requirements of customer organizations related to Enrollment Management at WSU. You will modify, maintain, and improve existing IT systems. You will elicit business requirements from stakeholders and subject matter experts, translating these requirements and functional specifications into technical requirements. You will review functional specifications and design documents for technical compliance against business requirements, identifying gaps between functional specs and the capabilities of the technology. Additionally, you will manage IT business project deliverables, coordinating IT resources with resource managers.

Required Qualifications:

• Positions require a Bachelor's degree in Business, Management Information Systems, or related field AND four (4) years of professional experience in procedural, management, or business analysis work; OR a combination of education and experience totaling eight (8) years from which comparable knowledge and ability are acquired. A Master's Degree in a related field may substitute for one (1) year of professional work experience.
  
• Demonstrated ability to use and apply project management methodologies.
  
• Demonstrated ability to define, analyze, and document business requirements.
  
• Demonstrated ability to communicate with a wide variety of constituents with varying degrees of technical skills.
  
• Demonstrated ability to identify and influence stakeholders and work closely with them to determine acceptable solutions.
  
• Demonstrated ability to apply critical thinking and problem-solving skills to business problems and identify a solution within scope that can be implemented.
  
• Demonstrated ability to create testing plans and platforms, and implement tools associated with change and risk management.
  
• Excellent documentation skills.
  
• Demonstrated conceptual technical understanding and the ability to communicate with technical stakeholders and other analysts.
  

Preferred Qualifications:

• Project management certification from a nationally recognized organization such as PMI.
  
• Business Process Modeling experience and certification.
  
• Experience implementing and maintaining a CRM solution, a student information system, or other enterprise-wide solution.
  
• Experience with Technolutions Slate comprehensive CRM.
  
• Experience in multi-campus higher education setting.
  
• Advanced technical skills, including SQL or other query language.
  

Additional Information:

This is a full (100 % FTE), permanent position. Overtime eligibility will be determined by final salary placement.

Monthly Salary: $5,598.97 - $7,569.55 | Grade 6 Zone 1 | Commensurate with experience and qualifications

In accordance with RCW 49.58.110 , the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate's current experience, education, skills, and abilities related to the position.

Benefits: WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation, optional supplemental retirement accounts; training and development; and employee tuition waiver. For additional information, please review the detailed Summary of Benefits offered by WSU for AP staff and Total Compensation .

About Department/College/Area/ Campus - Admissions | Washington State University

Area/College: Enrollment
Department Name: Recruitment and Marketing
Location: Pullman, WA 99164*

*This position may be a local or a remote/telework position with the successful candidate needing to meet WSU's technical system requirements for working remotely. Telework positions will require signing a telework agreement. Minimum technical requirements include an internet bandwidth of 4.0 Mbps for upload and download. WSU will provide other technical equipment determined necessary for telework positions.

Application Instructions: Applicants must upload the following required documents to their online application. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements.

1) Resume
2) Cover Letter
3) Contact Information for Professional References

External candidates , upload all documents in the 'Application Document' section of your application.
Current WSU Employees (internal candidates) , before starting your Workday application, please use these instructions to update your education and experience in your worker profile in Workday . Internal candidates, upload all documents in the 'Resume/Cover Letter' section of your application.

Documents may be submitted as one file or separate files. Applicants are encouraged to upload as a PDF, if possible.

Reference contact information will be requested later in the recruitment process through Workday.

Background Check: This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34 , engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made.

Time Type:
Full time

Position Term:
12 Month

WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: ... (v), Washington State TDD Relay Service: Voice Callers: ...; TDD Callers: ..., ...(f), or ... .

Notice of Non-Discrimination

WSU prohibits sex discrimination in any education program or activity that it operates compliant with Title IX. Inquiries regarding Title IX and reports of sex discrimination can be directed to the WSU Title IX Coordinator . More information on WSU's policies and procedures to respond to discrimination and harassment are available here: Nondiscrimination statement .

To apply, visit

Washington State University is an Equal Opportunity/Affirmative Action Educator and Employer.

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